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Home » Retail Banking-Fintech 2030 » AI and Robotics in Banking

Artificial Intelligence and Robotics in Banking

Author: Lafferty Research Services

Publishing date: December 2017

AI and Robotics in Banking: A new frontier for retail banking

Retail banks are testing the waters on artificial intelligence, and developing strategies for this exciting development. This Retail Banking-Fintech 2030 report shows how banks and AI businesses are working together in the areas of customer engagement and service, lending and credit scoring, and risk and compliance.

This report features 16 case studies across five continents, including DBS & Kasisto, RBS & Personetics, Bank of America, Juntos, Nordea & FeelingStream, Danske Bank & Think Big Analytics, Kudi, Dest√°came, Cignifi, the ai Corporation, Feedzai & Citibank, Scotiabank & Deep Learning, Mizuho & SoftBank, James.Finance, and Harvesting.

The report also looks at the different applications of AI and the threat from big tech, and contains insightful interviews with AI experts.

Table of Contents

  • Executive summary
  • Preface
  • Types of AI and robotics in banking
  • The threat from big tech

Case Studies I
Customer Service: aka Conversation As A Platform

  • DBS/Digibank/Kasisto (Conversational AI)
  • RBC/Personetics (Conversational AI)
  • Bank of America/Erica (Conversational AI)
  • Nordea/FeelingStream (Customer service)
  • Juntos (Customer engagement)
  • (Conversational AI)

Case Studies II
Credit scoring & Lending

  • Dest√°came (Credit scoring)
  • Cignifi (Credit scoring)
  • Mizuho (Credit scoring, lending)
  • Harvesting (Credit scoring)

Perspectives and conclusions

  • The CEO interview
  • The expert view
  • Strategy for AI in banking
  • Conclusions


  • Appendix I: Psychology and Philosophy
  • Appendix II: Glossary


To find out more or start your subscription to Retail Banking-Fintech 2030 email or call +44(0) 20 3633 1630.


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