There are major lessons about banking culture to be learned from the ongoing Wells Fargo crisis. The crisis is telling us that culture, far from being some undefined and vague notion, is absolutely central to banking. We noted major negative signals emanating from Wells Fargo's annual reports, and Lafferty Bank Quality Ratings gave Wells a score of 2 out of 5 earlier this year. This report will show you how to avoid misselling crises, direct compliance appropriately, and successfully align culture with strategy.
We look at major cases where a bank's culture has contributed to — or played havoc with — bank earnings and long-term outlook.
We look at culture, good and bad, in Lloyds, TSB, HSBC, CTCB, Nordea, Alior, HBOS, Barclays, FNB, Public Bank, BankInter, National Australia Bank, Handelsbanken, Swedbank, Capitec, Cathay United Bank and more.
Finally, we offer recommendations based on the lessons covered in the report.
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