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Jacqui Chin (now head of Payment Methods at Amazon, since 2012) has 17 years' experience in building new consumer loyalty businesses with American Express and Shell International. Having been the issuer, retail merchant and loyalty programme provider, she understands the perspectives from each side of the business. Jacqui has worked with internal and external partners in more than 40....MORE

Before joining Lafferty Group, Vicky Costello had over nine years experience in communications, writing and literature, most recently as a lecturer at Dublin Business School where she was the course leader in Business Communication Skills covering business writing, business ethics and ethics in corporate finance. At Lafferty Group she focused on the development and production of a new suite....MORE

Darrell Delamaide has covered banks and banking over a long career as a financial journalist, writing for Barron's, Dow Jones, Institutional Investor and Bloomberg among others. Currently based in Washington, DC, Darrell was stationed for long periods in France and Germany and has travelled throughout the world on assignment. He is the author of four books, including Debt Shock:....MORE

John Egan is an economist, award-winning entrepreneur and renowned thought leader focused on foresight and innovation, particularly in retail banking. John has a track record of successful turnarounds, investments and exits in the finance and engineering sectors. John has worked in investment banking in the US and Europe and has spent much of the last 4 years working with the world's....MORE

Karen Epper Hoffman is an American financial services journalist and industry analyst, currently based in Europe, with more than 20 years of experience covering a wide variety of topics for executive and consumer audiences. Her articles have been published in a broad range of mainstream and trade business publications, including the Wall Street Journal Europe , Bloomberg....MORE

Chris Hoyland is managing partner of Statistical Decisions, a risk management and consulting firm. Since its creation in 1992, Chris has developed it into a global player, adding subsidiaries in Singapore and Athens and assembling an impressive client list of leading global financial institutions. Chris has been constantly at the forefront of technological and methodology evolution in....MORE

Dr Stefan W Kaminsky, who passed away in 2002 at the age of 75, was a truly remarkable retail banker. He was the partner with unlimited liability from 1963 to 1975 — and later chairman of the supervisory board from 1975 to 1980 — of the Düsseldorf-based Kundenkreditbank KGaA (KKB as this limited partnership company with shares established by his father in 1951 was usually called). At....MORE

Peter Kinahan is Director of Kapito, a media production company specialising in assignments in financial services including software development, animations, video and e-learning with a particular emphasis on customer education. He was formerly Director of Editorial and Research at Lafferty Group and has written numerous Lafferty reports including Corporate Social Responsibility in....MORE

Ian Lindsey is an experienced, professionally qualified bank director with direct experience of lending, risk management, compliance and corporate governance. He is a career banker, having progressed from branch banking to become managing director of personal banking at City of London investment bank Robert Fleming & Co Limited. He was also a director of the Fleming funds management....MORE

Bruce Packard CFA started out his career as a management consultant. However, since 2000, when he started as a research analyst at Crédit Suisse, he has covered UK banks. He passed the Chartered Financial Analyst exams in 2004. Over the years he has also worked for ING, Société Générale, Evolution and Seymour Pierce. While at Seymour Pierce, he helped Bank....MORE

Dr. Abdul H. Rahman is a former full professor of economics and finance and Telfer teaching Fellow at the Telfer School of Management, University of Ottawa. Dr Rahman was previously associate dean at what is now the John Molson School of Business, Concordia University in Montreal. He has been published in several academic journals including the Journal of Banking and Finance , Journal....MORE

Vaughn Richtor is currently CEO of ING DIRECT Australia and CEO, Challenger and Growth Countries — Asia. A seasoned banker of almost thirty years, Vaughn has assumed numerous roles in various geographical locations. Vaughn previously held the role of CEO of ING DIRECT Australia from 1995-2005, helping to establish the brand, which became the country's sixth-largest retail bank in just....MORE

Hans is an international retail strategist and has worked as consultant for retailers since 1980 and retail banks in many countries since 1989. Ever since, he has been forecasting developments and new trends in retail, retail banking and the consumer goods industry. The insight he has gained forms the basis of his strategy recommendations and the practical retail tools that he develops.....MORE

Peter A. Soraparu is executive vice president and head of the Retail Banking and Commercial Banking Divisions at American Trust & Savings Bank in Dubuque, Iowa. He is responsible for developing the bank's retail and relationship banking strategies and for its mortgage lending, consumer lending, Dubuque commercial lending and brokerage services departments. He is a member of the....MORE

Jerome Svigals has been witness and participant in the birth and growth of the digital age. He was first trained on ENIAC, the first electronic digital computer, in 1950, at Aberdeen Proving Ground, Maryland, in the United States. He was one of the first 50 programmers in the world. His career then took him to the development team for the RCA Bizmac, the first database computer. A career at....MORE

Publishers Our research team is headed up by David Hickey who, together with core in-house staff, is committed to delivering unrivalled research excellence. The core team is supplemented by key researchers around the globe. Over the past 30 years, Lafferty has built up an extensive network of contacts in the cards and payments and retail banking sector through its research and....MORE

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